The Poland BPO Industry

The Poland BPO industry serves clients across the globe in more than 25 languages…

Expected biggest source industries for new contracts in Poland
Expected biggest source countries for new contracts in Poland
Expected language demand in the industry in Poland
  • Most BPO firms expect the size of the Poland outsourcing market to increase up to 100% over the next 3 years
  • Call center operations, customer support, followed by market research are expected to be with highest demand

The Poland BPO sector employs more than 15 000 and generates more than €200 million in revenues.

  • According to Global Opportunities Amid Economic Turbulence – the 2011 A. T. Kearney Global Services Location Index, Bulgaria ranks 17th in the world, with an overall index score of 5.37
  • Poland ranks number one compared to all countries in SEE and number five from the countries in the EU

Poland’s educational system is particularly well suited for the needs of the BPO sector

In 2011 there were about:

  • 64 000 graduates from 53 universities and colleges 
  • 30 000 graduates potentially suitable for employment within the BPO industry – Business, Economics, and certain Social and Technical science majors 
  • 10 200 foreign students enrolled in Polish universities, the majority from South-East European countries

Each year approximately 15 000 students pursue a university degree in language studies including Chinese, Japanese, Hindi, Scandinavian, and Slavic languages.

Wage costs in the sector and overall in the economy remain competitive

Annual country average wage, 2012, (€)